Refund Policy

1. Subscription Refunds

Due to the nature of our services, Tender Online does not offer refunds once access to the platform has been granted. We recommend that users carefully review their selected plans and services before purchase.

2. Service-Specific Refund Policy

Refunds may be considered in cases where technical or operational issues prevent you from accessing our services as described in the selected plan. Any refund request will be subject to a thorough investigation and may involve partial refunds, depending on the level of access received.

3. Procedure for Refund Requests

To initiate a refund request, please contact our support team at support@tenderonline.co.in with your account details and a description of the issue. Refund requests are typically processed within 15 business days. However, approval is not guaranteed and will be evaluated based on service records.

4. Non-Refundable Items

• Payments made for add-on services, digital signatures, or any third-party products are non-refundable.
• Government fees or deposits related to vendor registration or bidding processes are excluded from our refund policy.

5. Contact for Support

For questions or concerns about refunds, reach out to us at support@tenderonline.co.in or by calling +91 91761 33695 during business hours (08:00-20:00 IST).